ELLORIDES

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PRIVACY POLICY

Ello Rides is committed to protecting the privacy of users ("you", "your") who use our platform to access ridesharing services. This privacy policy explains what information we collect, how we use it, and what rights you have regarding your personal information.
  • 1. Information we collect When you use the Ello Riders app,
    the following types of information are collected: a. Personal Information Name Email address Phone number Profile photo Government issued ID (e.g. Aadhar card, PAN, or other ID for verification purposes)
    b. Location Data Real-time GPS location: We collect your location while the app is running and match you with nearby Riders (drivers) or Customers (drivers). Location History: We store your trip data and history for security, service optimization, and analytical purposes.
    c. Payment Information Payment Method: We collect payment details such as credit/debit card information, UPI, wallet information to facilitate your transaction.
    d. Device Information Mobile Device Information: This includes device ID, operating system, and app usage data. Network Information: We may collect information about your mobile network, IP address, and browser type.
    e. Usage Data App interaction: We collect data about how you interact with the Ello Riderapp, such as the number of clicks, session duration, features accessed, and pages viewed.
  • 2. How we use your information We use your data to:
    Provide and improve our services: To match you with drivers and riders, manage your bookings, and improve the performance of the app. Payment processing: To process fares and promotional offers, and to provide you with receipts for services provided. Improving Safety: For safety measures such as location tracking, storing travel history, and incident reporting. Customer Support: To provide support, resolve issues, and communicate important service updates. Compliance with Legal Obligations: To comply with local laws, court orders, or government regulations. Marketing and Advertising: We may (with your consent) send you notifications about offers, new features, and services.
  • 3. How we share your information
    We do not sell your personal information. However, we may share it in the following cases: a. To drivers or passengers: Your name, profile picture, and location data are shared with Riders (drivers) and customers (riders) to facilitate the trip. b. Service providers: We may share your information with third parties for the following purposes: Payment processing Identity verification Customer support Analytics and marketing c. Legal and Regulatory Authorities: We may disclose your personal information to law enforcement, government agencies, or other third parties as necessary to comply with legal obligations or protect the safety of our users. d. Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new company.
  • 4. Data Security We use industry-standard security measures, such as encryption, secure servers, and access controls, to protect your personal information. However, no method of transmission over the Internet is completely secure, and absolute security cannot be guaranteed.
  • 5. Data Storage We will retain your personal information for the period necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Travel data and transaction records may be retained as required by law or for business purposes.
  • 6. Your Rights Depending on your jurisdiction, you may have the right to: Access your personal information. Correction of inaccurate or incomplete information. Erasure of data, under certain conditions. Restriction or object to certain processing operations. Withdraw consent to processing (where applicable). To exercise these rights, please contact us using the information below.
  • 7. Cookies and Tracking Technologies We use cookies, beacons, and similar technologies to improve your experience on the Ello Rider App. Cookies help us understand usage patterns, store your preferences, and enable targeted marketing. You can manage your cookie preferences through your device settings
  • 8. Third-Party Links The Ello Rider App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any third-party services with which you interact.
  • 9. Children's Data Protection The Ello Rider app is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a minor, we will take steps to immediately delete the data.
  • 10. Changes to this Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our Services or legal obligations. You will be notified of any significant changes via the app or email.
  • 11. Location Permissions We access your device’s location services for core functionalities such as trip matching, navigation, and ride tracking. You can manage or disable location permissions in your device settings. However, please note that disabling location services may limit or disable core app functionality.
  • 12. Contact Us : If you have any questions or concerns about this policy, please contact us at info@ellorides.com
    Phone: 9063255632
    Address: 5th Floor, SA Towers, Gandhipuram, 68-20-3/4, Revenue Colony Road, above Sasi
    School, Lalacheruvu, Rajamahendravaram, Andhra Pradesh 533101